Financial Services

Falabella Financiero offers a mix of integrated financial products and services, which responsibly provide customers access to credit, by combining the robustness of a traditional financial business with the proximity to customers that characterizes a retail company. Falabella operates its financial business in Chile, Peru, Colombia and Argentina through different business units.

CMR Falabella: With more than 35 years in the Chilean market, CMR has become the largest credit card issuer in the domestic market, offering customers a convenient and flexible payment system. Today, CMR also operates in Argentina, and is also available in Peru and Colombia through Banco Falabella. In 2010, CMR Falabella established alliances with Visa and MasterCard, which allowed the credit card to be used in third party stores and businesses.

Banco Falabella: By providing comprehensive banking services, Banco Falabella opened its doors to Chilean, Peruvian and Colombian customers who not only wanted access to consumer loans, but also required checking accounts, mortgage loans, time deposits and mutual funds. Easy, convenient and transparent banking services.

Seguros Falabella: With the goal of providing customers with peace of mind, the Company offers a wide selection of insurance alternatives and specialized advisors to help each client find the best solution for his or her particular needs. The Company currently operates in Chile, Peru, Colombia and Argentina.

Viajes Falabella: The fastest growing travel agency of the last few years, Viajes Falabella offers its Chilean, Peruvian, Colombian and Argentine customers a first rate service, with attractive prices and flexible methods of payment.

Móvil Falabella: Seeing the opportunity to offer telecommunication services to its customers, Falabella entered the telephone industry as a mobile virtual network operator, providing prepaid phone customers benefits that are similar to those obtained with postpaid contracts from other mobile operators.

In the financial services market, the Company competes with commercial banks as well as with retailers with proprietary credit card operations. Additionally, the Company competes with other insurance brokers, travel agencies, airlines and mobile telephone operators.

According to information from the SBIF and SVS, as well as from cajasdechile.cl, the Company’s market share in outstanding consumer loans as of December 2014 is 9.1% in Chile (including CMR’s and Banco Falabella’s loans). In the case of Peru, according to the Superintendencia de Banca, Seguros y AFP, Banco Falabella’s market share of outstanding consumer loans as of December 2014 was 6.9%. In Colombia, according to the country’s regulator SuperFinanciera, Banco Falabella’s market share in outstanding consumer loans as of December 2014 was 1.6%. Finally, in according to the Banco Central de la República de Argentina, CMR’s market share in credit card and consumer loans in Argentina was to 0.6%.